Choosing a Banfield Career Path
Banfield is committed to helping our associates grow and direct their own professional development. A variety of career paths and growth opportunities await you, both inside and outside the hospital. Pursue your passion—whether it's in the hospital, in the field or at our Corporate Headquarters (Central Team Support)—from veterinarians and veterinary technicians, to hospital associates and field leaders. And, with more than 930 hospitals across the country and part-time opportunities, you'll have the flexibility to transfer locations or change your career focus as your life and family's needs change.
Join us and be a part of a respected and dedicated network that shares your passion for pets. We believe that together we can practice quality medicine and make a difference in the lives of pets and their families. As a doctor in our hospitals, you will be on the frontlines of our business, serving as the face of our veterinary practice. We'll give you the tools you need to do the best job possible—from resources and education opportunities to mentors and advisers, we keep our doctors at the forefront of veterinary care.
And, as a veterinarian in our hospitals, you'll enjoy the best of both worlds—making independent medical decisions, while having strength and support behind you every step of the way.
What does a veterinarian career path at Banfield look like? Here are a few of the avenues you could pursue along with highlights of key responsibilities required:
Veterinarian: Provide compassionate, high quality veterinary care for the wellness of pets, while being devoted to the philosophy of long-term pet health through preventive care.
Chief of Staff: Help advance medical quality, business performance and associate engagement in the hospital, while providing exceptional service and care to clients and pets.
Medical Director: Partner with learning managers to ensure outstanding business practices and a high degree of professionalism in each hospital with the responsibility of teaching medical and surgical skills and evaluating performance through frequent visits to hospitals.
Regional Medical Director: Ensure that hospitals provide high quality veterinary care and an outstanding client experience through recruiting, hiring and supervision of medical directors; also work closely with other field staff to ensure high performance teams, outstanding business practices and a high degree of professionalism in their regional hospitals.
Banfield employs talented paraprofessionals all over the country. Both veterinary technicians and veterinary assistants support our veterinarians in ensuring quality care and maximizing their productivity. Veterinary technicians/assistants maintain medical charts, complete preparatory procedures for veterinarians and ensure that pets and their families are comfortable in the hospital.
Because veterinary technicians have the added responsibility of being the extra eyes and ears of our doctors, assisting in surgery and performing procedures as their state’s veterinary practice allows, they enjoy an increased base pay rate.
Many people on our veterinary health care team move into hospital leadership positions like lead veterinary technician or practice manager. Others provide regional support as learning managers, or come to our headquarters to work on medical quality advancement initiatives.Search for Jobs
As an associate in our hospitals, you will be on the frontlines of our business, serving as the face of our veterinary practice.
One key prerequisite for associates on our veterinary hospital teams is a commitment to partnering with our clients to provide the highest level of medical care to their pets. Our veterinary hospital teams deliver exceptional client experiences in the following positions:
Client Service Coordinator: The client service coordinator greets and welcomes pets and their families, schedules appointments, provides home care instructions, places care calls, processes billings and collects payments. The client service coordinator is also critical in briefing the medical team of incoming emergencies and ensuring that exam rooms are clean and ready for the next patient. Client service coordinators are Banfield's public relations ambassadors, as they provide clients with the first and last impression of our practice.
Practice Manager: As a practice manager, you will work with the hospital's medical leader to ensure our clients receive the highest quality medical care and service. You will also be responsible for developing and maintaining good relationships with associates, field leadership, Central Team Support and PetSmart®, as well as selecting, training and supervising the client service and veterinary health care teams.
Veterinary Assistant: The veterinary assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care. The vet assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital.
Shift Lead: Working with the practice manager and/or chief of staff, the shift lead keeps the daily operations of the hospital flowing smoothly, ensuring that there is always leadership on-site to support associates and clients. You will promote veterinary services and greet clients and their pets during hospital visits, while carrying out or setting up procedures that do not require the assistance of a veterinarian or veterinary technician.Search for Jobs
Not only do our veterinary hospitals benefit from the support of our headquarters, but they also rely on the support of local field leadership to keep the hospitals running smoothly. These local teams consist of three positions: medical director, field director and learning managers. These positions work to build independent, committed and high performing teams.
Medical Director: Working side-by-side with veterinary hospital teams, this role is responsible for ensuring high quality medicine and an outstanding client experience. It includes recruiting, hiring, coaching and supervising veterinarians, and working with field directors to ensure the presence of outstanding paraprofessional teams.
In addition, medical directors partner with learning managers to ensure outstanding business practices and a high degree of professionalism in each veterinary hospital. Medical directors are expected to teach medical and surgical skills and to evaluate performance through frequent visits to hospitals. You will also maintain relationships with the veterinary schools and veterinary technician programs.
Field Director: As the business leader for your market, you'll be responsible for providing leadership, direction, mentorship and management for hospitals in your markets to maximize the productivity of the veterinary medical teams. You will work in partnership with the medical director and learning manager to ensure hospitals are fully staffed and trained, and are providing the highest quality veterinary care and client service.
Learning Manager: In partnership with our centralized Talent & Learning team, you will provide effective delivery of on-site field learning programs. You will ensure associates receive the appropriate training and development opportunities to support quality medicine, functional/operational skills, leadership development and an exceptional client experience, leading to the profitability and promotion of the Banfield brand. This position is ideally suited for those who have worked in our hospital environments, have a passion for learning and are looking for the next step in their career.Search for Jobs
At Central Team Support, you'll build a rewarding career as part of a team of professionals who share your love of pets. Associates at corporate headquarters are dedicated to providing the support necessary to help our veterinary hospitals provide the highest quality pet medical care possible.
Our office employs a wide range of positions—from entry-level to senior management in various fields, including: Information Technology, Finance, Marketing, Purchasing, Quality Assurance, Human Resources, Talent & Learning, Recruiting, on-site Call Center and more.Search for Jobs
There are many good reasons to consider joining our Call Center. We’re the voice of Banfield and our hospitals, playing an important role in all things communication. We’re located inside Banfield’s home office and our full- and part-time associates enjoy above-average pay, opportunities for growth, and benefits such as health insurance, a fitness center, on-site bistro and pet friendly environment. With continuing education, training and personal development, as well as the chance to give back to the community, you and your career can thrive here. We like to have fun, too, sharing the successes of our associates with Customer Service Week, the celebrating of birthdays and anniversaries, holding holiday parties and more. Also note that applicants with Spanish speaking skills are valued at Banfield and highly encouraged to apply. Shift bidding is assigned based on performance, not seniority.
As an associate in the Call Center, you’ll do more than just use your communication skills. Areas include:
Client Services: Includes general customer service responsibilities, such as updating billing information, processing payments and handling inbound and outbound calls. *Open Monday through Saturday.
Retention: Educating current clients on the value of Banfield’s Optimum Wellness Plans® (OWPs) and receiving inbound calls. *Open Monday through Friday.
Hospital Support: Providing valuable non-medical support for over 930 hospitals and receiving inbound calls. *Open Monday through Sunday.
Inside Sales: Informing current and potential clients on value of OWPs and other Banfield products and services. Receiving inbound calls and making outbound calls. *Open Monday through Friday.
Call Center Support: We equip you with the skills you need to provide outstanding service with valuable feedback and appropriate training to help you succeed. *Open Monday through Friday.
*Days open subject to change based on business needs.Search for Jobs