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Director of Veterinary Quality

Job ID: R-156161

Amherst, New York | | Newburgh, New York | Farmingdale, New York | Plainville, Connecticut | Latham, New York | Rochester, New York

Job status: Full time Apply now


The primary purpose and function of the Director Veterinary Quality is to ensure care delivered in market assigned hospitals meet industry and Banfield quality standards. This position partners with Vice Presidents Veterinary Quality and Area Chiefs of Staff ensuring execution of veterinary initiatives. The Director of Veterinary Quality serves as a champion for quality by communicating, demonstrating and driving a culture that is consistent with our five principles and our 6 domains (safe, effective, patient/client centered, timely, efficient, and equitable) at the market level to optimize results in improved medical care, a better client experience, increased associate engagement and better hospital performance.


  • Live and exemplify the Five Principles of Mars, Inc. within self and team.

  • In partnership with the ACOS, drive a successful and growing doctor team through recruiting, gathering referrals, and hiring.

  • Ensure the delivery of an exceptional onboarding and mentorship experience. Consult with operational partners on doctor risk, staffing needs and compensation.

  • Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards.

  • Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care) and meets practice OGSMs related to the delivery of care and quality KPIs.

  • Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate.

  • Work with Field Directors & Hospital Leaders to oversee the safety of clients, associates and pets by ensuring hospitals comply with all safety procedures and regulations

  • Work with Field Directors & Hospital Leaders to ensure hospital operations meet all local, state and federal regulations.

  • Lead efforts for DEA and radiation safety and compliance.

  • Travel to assigned markets and perform regular hospital visits to assess and validate the delivery of care and performance of ACOS and veterinary provider teams.

  • Develop productive relationships with veterinary medical colleges to meet the long term recruiting needs for the practice, partnering with (or serving as) University Liaison and Central Team Support as needed to deliver on these plans.

  • Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment.

  • Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e., regulatory boards, vendors, associations, and referral hospitals) to promote a positive image of the practice and Banfield’s brand reputation.

  • Other job duties as assigned.


  • Ability to work at a computer for long periods of time.

  • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.

  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

  • The noise level in the work environment is normally moderate.

  • Environment where pets are present.


  • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree is required.

  • Five years practicing in small animal veterinary medicine and surgery practice expertise.

  • Two years experience n hospital leadership.

  • Five years experience in multi-location veterinary management.

  • An active veterinary license in good standing is required for every state in which they oversee hospitals.


  • DEA: Candidate must obtain state-controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working

  • USDA: Accredited by the USDA Animal and Plant Health Inspection Service

  • Residential: All field leaders are required to live in their market/region


Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

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