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Client Service Coordinator

Job ID: R-96590

Location(s): 5336 Westpointe Plaza Dr, Columbus, Ohio, United States, 43228

Job status: Full time Apply now
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families
Live and exemplify the Five Principles of Mars, Inc
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients
Provide professional, efficient and exceptional service at all times
This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
Conduct administrative functions as necessary
Other job duties as assigned
Preventative care and OWPs
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service
Takes on additional responsibility when both big and small tasks need to be done
Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals
Exhibits honesty, discretion, and sound judgment
This position requires special hours including working weekends and evenings
Apply now

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