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Client Service Coordinator

Job ID: R-94796

Location(s): 44 East Ridge Pike, Conshohocken, Pennsylvania, United States, 19428

Job status: Full time Apply now

For those who want to put their love of pets into action, there are few jobs more rewarding than that of a Client Service Coordinator!

Client Service Coordinator Careers at Banfield Pet Hospital

While working closely with other pet health care professionals at Banfield, you’ll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you’ll have access to a variety of learning and development opportunities along the way.

Job Description Summary:The Client Service Coordinator ( CSC ) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Preferred Education/Experience:

  • High School Diploma or equivalent preferred.
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

A Day in the Life of a Banfield Client Service Coordinator:

The CSC provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. Responsibilities include:

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

Commitment Beyond Qualifications

Every associate including the CSC has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles -- Quality, Responsibility, Mutuality, Efficiency and Freedom – as their guide. In addition, our CSCs are:

  • Action Oriented
  • Customer Focused
  • Good Listeners
  • Effective Communicators

Caring for Those Who Care: Benefits for a Banfield Client Service Coordinator

When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family—including your pets.

Personal Health, Savings, and Wellness Benefits

Every team member needs to be appreciated. All CSCs receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.

Potential as Big as Your Passion

Whether you’re a new CSC, have been working for years or are changing careers, we’ll support your professional growth with:

  • Performance development plans designed to help you reach your established careers goals
  • Relevant learning opportunities
  • Networking events
  • Ways to offer your skills to your community

A Support Structure That Helps You Thrive

We’ve created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine.

Start your Banfield Career as a Client Service Coordinator. Apply today!

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

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