Director Veterinary Quality - San Francisco & East Bay MarketsJob ID: 00100Z92 Location: 39410 Argonaut Way, Fremont, California Job status: Full-time regular Apply now
Summary and Qualifications:
Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in all hospitals in assigned market(s) meets industry, regulatory and Banfield quality standards. Responsible for meeting practice OGSMs related to the delivery of care and executing on quality KPIs at the market level.
Overseeing hiring and retention of associate veterinarians and ACOSs; support, develop and manage ACOSs. Ensure doctor development and the provider team effectiveness; implement quality programs, and champion a culture of quality and safety.
Essential Responsibilities and Tasks:
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- In partnership with the ACOS, drive a successful and growing doctor team through recruiting, gathering referrals, and hiring. Ensure the delivery of an exceptional onboarding and mentorship experience. Consult with operational partners on doctor risk, staffing needs and compensation.
- Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards. Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care) and meets practice OGSMs related to the delivery of care and quality KPIs.
- Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate.
- Work with Field Directors & Hospital Leaders to oversee the safety of clients, associates and pets by ensuring hospitals comply with all safety procedures and regulations.
- Work with Field Directors & Hospital Leaders to ensure hospital operations meet all local, state and federal regulations. Lead efforts for DEA and radiation safety and compliance.
- Travel to assigned markets and perform regular hospital visits to assess and validate the delivery of care and performance of ACOS and veterinary provider teams.
- Develop productive relationships with veterinary medical colleges to meet the long-term recruiting needs for the practice, partnering with (or serving as) University Liaison and Central Team Support as needed to deliver on these plans.
- Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment.
- Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e., regulatory boards, vendors, associations, and referral hospitals) to promote a positive image of the practice Banfield’s brand reputation.
- Other job duties as assigned.
Special Working Conditions:
- Ability to work at a computer for long periods of time.
- Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
- Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
- The noise level in the work environment is normally moderate.
- Environment where pets are present.
Experience, Education and/or Training:
- Doctor of Veterinary Medicine (DVM/VMD) or the equivalent foreign degree is required.
- Five years of small animal veterinary medicine and surgery practice expertise are required.
- Two years of hospital leadership experience are required.
- Five years of veterinary multi-location management experience are preferred.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
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