Job ID: R-67808
Glendale, Arizona, United States, 85301
- Full time and part time
- Mid level
Our Veterinary Technicians are instrumental in helping us do what we do. Everyone, from doctors to managers — and, of course, our pets — look to them for competent, thoughtful care. That’s why we commit to giving vet techs the best careers and experiences we can inside all of our locations.
When you share your training and talents with our community, we have so much to give you in return. Our resources can help you develop a future in our network. And through it all, you’ll never lose sight of the reason you started — a real love for pets.
Check out the traits we’re looking for and see if you have the right mix.
- Team player
How we care. How we work.
We do it for the same reasons you do. To live our love for pets and pet owners. To continually create better models of treatment. That’s what brought us into our hospitals. Now, see how you can put it into practice with each and every visit, whether you’re interacting with pets or supporting our network of care.
When a pet family needs help, you can be there, providing innovative care for animals.
We believe in giving you the support to balance your professional achievements with everything else you are.
You’ll be seeing your patients for years to come. And you can do it with a team that will see you grow into a trusted leader.
Make wellbeing for you and your family a priority, with our help and resources.
We encourage you to follow your passions, no matter how that looks to you.
Whether progressing into hospital leadership or pursuing a path at our headquarters — we'll have your back.
Credentialed Shift Lead
Empowered to care
In 2019, we gave our pet families the chance to schedule appointments directly with vet techs across all our hospitals.Learn more
Health and Wellbeing Programs
We’re here for you and your family, with medical, dental and vision insurance — plus access to other great resources.
401(k) Retirement Plans
Make planning ahead a little easier with competitive matching for our associates.
Paid Time Off
Earn time for yourself and your family with vacation days to use however you want.
Take advantage of offerings like, 100% practice covered VetGirl subscription, Fear Free certification/ renewal discount, up to $750 every year to keep learning about your field… and more!
Maternity and Paternity Leave
Savor life’s precious moments with your family. Enjoy practice paid parental leave.
We make sure all of our associates have the time and energy to keep living life outside of our locations.
Job ID: R-67808
5707 W Northern Ave, Glendale, Arizona, United States, 85301
The Veterinary Technician supports the veterinarians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to
maximize the veterinarian's productivity. Lead communications with veterinarians and veterinary
medical team to maintain the flow of patients.
Provide professional, efficient and exceptional service at all times. This includes performing procedures
that do not require veterinarian assistance, completing preparatory work for other procedures, ensuring
that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets.
Educate clients about Optimum Wellness Plans, preventive care, pet health needs, any diagnosis or
treatment, hospital services and other issues.
Obtain relevant information and history from clients and maintain proper and complete medical charts.
Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following
standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
Assist with surgery as applicable.
Utilize technical skills to the fullest, within state practice acts regarding duties of credentialed veterinary
Mentor other paraprofessionals in the hospital.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we
support the responsibility of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
Ensure medical quality
Drive for Results
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among
multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and
vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills.
Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very
orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
Translates problems into practical solutions.
Client service skills - Consistently ensures the team provides the client with attentive, courteous and
informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or
diagram format. Can provide directions.
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and
percent; ability to convert units of measurement.
Computer skills - Comfortably and confidently uses a computer and specialized medical software, as
well as Microsoft Outlook, Word and Excel.
ATTITUDES (WILL DO)
Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems;
presents options and ideas to enhance current processes or procedures. Takes on additional
responsibility when both big and small tasks need to be done.
Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospital. Exhibits honesty, discretion,
and sound judgment.
Cooperativeness – Willing to work with others, collaborating and compromising where necessary;
promptly share relevant information with others.
Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence – Able and willing to perform tasks and duties without supervision as appropriate.
Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from
frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with
SPECIAL WORKING CONDITIONS
Ability to work at a computer for long periods of time.
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
Client needs and work volume may often require more than 40 hours per week to complete essential
duties of this job. This position requires special hours including working weekends and evenings.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading,
writing, and speaking the English language) to perform the duties proficiently.
The noise level in the work environment is moderately high.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual
acuity to use a keyboard and operate equipment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to
anesthesia, radiation, biological hazards and medication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
Veterinary technician certification or licensure required (CVT, RVT, LVT, and LVMT).
Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program, or the
equivalent combination of education, training and experience that provides the required knowledge,
skills, and abilities. High School Diploma or equivalent preferred.
Must be able to perform all required skills of AVMA accredited veterinary technology programs at a level
in which to aid in the efficiency of the practice.
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive
One year related experience required with customer service preferred.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color,
Race, Religion, Sex, Disability, Sexual Orientation or National Origin.
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We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.