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Pet Care Assistant

Job ID: R-81624

Location(s): 10275 South Post Oak Rd, Houston, Texas, United States, 77096

Job status: Part time Apply now

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.

 Live and exemplify the Five Principles of Mars, Inc. within self and team.


 Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.


 Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician.


 Hold or restrain pets during examination, treatment, or inoculation.


 Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.


 Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).


 Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.


 Clean the surgical suite and instruments.


 Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols


 Other job duties as assigned.

 Quality – The consumer is our boss, quality is our work and value for money is our goal.


 Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.


 Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.


 Efficiency – We use resources to the full, waste nothing and do only what we can do best.


 Freedom – We need freedom to shape our future; we need profit to remain free.

Leadership
 Customer Focus


 Peer Relationships


 Integrity & Trust


 Action Oriented


 Listening


Functional
 Preventative care and OWPs
 Communication Skills


 Client Service Skills


 Priority Setting


 Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)
 Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.


 Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.


 Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.


 Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.


 Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.


 Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.


 Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.


 Computer skills – Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

ATTITUDES (WILL DO)
 Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.


 Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.


 Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.


 Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.


 Independence – Able and willing to perform tasks and duties without supervision.


 Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS
 Ability to work at a computer for long periods of time.


 Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)


 Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.


 Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.


 The noise level in the work environment is moderately high.


 Requires sufficient ambulatory skills in order to perform duties while at hospital.

 Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.


 Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.


 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


 Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING
 High School Diploma preferred.


 Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.


 One year related experience required with customer service preferred.

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