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Veterinary Assistant

Job ID: R-76694

Location(s): 10309 156th St East, Puyallup, Washington, United States, 98373

Job status: Full time Apply now
  • Veterinary Assistant Careers at Banfield Pet Hospital

    For those who want to put their love of pets into action, there are fewjobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you’ll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you’ll have access to a variety of learning and development opportunities along the way.

    JobDescriptionSummary: The Veterinary Assistant is a key member of the hospital team who supports and assists the veterinarians and veterinary technicians, ensuring the safety of pets, clients and other associates, and the continuity of quality veterinary care.

    Preferred Education/Licenses: Certificate of completion from a NAVTA-approved veterinary assistant program or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. High school diploma or equivalent preferred.

    Preferred Experience: Must be able to perform all required skills of NAVTA-approved veterinary assistant programs at a level that aids in the efficiency of the practice.


    A Day in the Life of a Banfield Veterinary Assistant

    The Vet Assistant provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. You will use your technical skills on a daily basis, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Other responsibilities include:

    • Helping maintain the flow of patients 
    • Communicating with the veterinarian and vet techs 
    • Carrying out or setting up procedures that do not require veterinarian or vet techassistance  
    • Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean andorganized  
    • Educating clients about our Optimum Wellness Plans® and the importance of preventive care  
    • Mentoring other members of the hospital team

    Commitment Beyond Qualifications

    Every associate including the Vet Assistant has an important contribution to make to the veterinary team. We’re looking for Vet Assistants who are dedicated to their work, have a positive attitude and use ourFive Principles-- Quality, Responsibility, Mutuality, Efficiency and Freedom – as their guide. In addition, our Vet Assistants are:

    • Action Oriented 
    • Customer Focused  
    • GoodListeners  
    • Effective Communicators

    Caring for Those Who Care: Benefits for a Banfield Veterinary Assistant

    When it comes to benefits, we support your personal wellness and professional development. We offer a wide range of perks and programs that help you take care of yourself and your family—including your pets. 

    Personal Health, Savings, and Wellness Benefits

    Every team member needs to be appreciated. All Vet Assistants receive a generous benefits package including 401(k) participation, paid time off and Optimum Wellness Plans for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.

    Potential as Big as Your Passion

    Whether you’re a new Vet Assistant, have been working for years or are changing careers, we’ll support your professional growth with:

    A Support Structure That Helps You Thrive

    We’ve created a one-of-a-kind leadership structure throughout our practice that includes support from our Corporate headquarters, the field and hospital level. Together we are a team, making a real impact on pet health care in hospitals, communities and the field of veterinary medicine.

    Start your Banfield Career as a Veterinary Assistant

    Learn more about the impact you can make as part of a Banfield hospital team and see how we support thewellness of our people and profession.

    View the[http://%20https//]fulljobdescriptionor if you’re ready to make your move, apply today!

    Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

  • AdditionalJobDescription
Opening Statement
Client Service Coordinator
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Description- External


  • Live and exemplify the Five Principles of Mars, Inc. within self and team. 
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medicalteam.   
  • Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness planclients.   
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.  
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services  
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.  
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling futureappointments.  
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closingprocedures.  
  • Conduct administrative functions asnecessary.  
  • Otherjobduties as assigned.


  • Quality – The consumer is our boss, quality is our work and value for money is our goal. 
  • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. 
  • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. 
  • Efficiency – We use resources to the full, waste nothing and do only what we can do best.  
  • Freedom – We need freedom to shape our future; we need profit to remain free.


• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management


  • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. 
  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.  Correctly spells commonly used English words andjobspecific terms.   Demonstrates exceptionally strong written and verbal communication skills.  
  • Organizational ability – Demonstrates a systematic approach in carrying out assignments.  Is very orderly and excels at cutting through confusion and turning chaos intoorder.   
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.  Translates problems into practicalsolutions.  
  • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.  Gains and shows personal satisfaction from delivering great service. 
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format.  Can providedirections.  
  • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. 
  • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.


  • Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.  Takes on additional responsibility when both big and small tasks need to be done.  
  • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals.  Exhibits honesty, discretion, and soundjudgment.  
  • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.  
  • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasksassigned.  
  • Independence – Able and willing to perform tasks and duties withoutsupervision.  
  • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.


  • Ability to work at a computer for long periods oftime.   
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) 
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of thisjob. This position requires special hours including working weekends andevenings.  
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the dutiesproficiently.  
  • The noise level in the work environment is moderately high. 
  • Requires sufficient ambulatory skills in order to perform duties while at hospital. 
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.  
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. 
  • Specific vision abilities required by thisjobinclude close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
  • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards andmedication/controlled substances.


  • High School Diploma or equivalent preferred. 
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. 
  • One year related experience required with customer service preferred. 
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.


Banfield Pet Hospital®strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

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