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Pet Care Assistant

Job ID: R-62538 Location(s): Savage, Minnesota Job status: Full time Apply now


The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care ofpets. 


Live and exemplify the Five Principles of Mars, Inc. within self and team.

Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g.vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set upfecals, smears, and skin scrapings as allowed by state rules and regulations. 

Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician. 

Hold or restrain pets during examination, treatment, or inoculation. 

Prepareroutine in-house laboratory tests (e.g.canine heartworm, feline leukemia, FIV, and canine parvovirus)as allowed by state rules and regulations. 

Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarianor veterinary technician). 

Bathe and dip pets when necessary to treat dermatological conditions(when advised by veterinarian or veterinary technician. 

Clean the surgical suite and instruments. 

Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaningas outlined by hospitalprotocols

Otherjob duties asassigned.


Quality –The consumer is ourboss,quality is our work and value for money is our goal.

Responsibility –As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality –A mutual benefit isa shared benefit; a shared benefit will endure.

Efficiency –We use resources to the full, waste nothing and do only what we can do best.

Freedom –We need freedom to shape our future; we need profit to remainfree.



Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented


Position DescriptionPet Care Assistant


Preventative care and OWPs


Client ServiceSkills

Priority Setting

Time Management


Ability to multi-task–Managesmultiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance offrustration.

Communication skills –Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms.Demonstrates exceptionally strong written and verbal communication skills. 

Organizational ability–Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. 

Problem solving skills–Demonstratesa strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems.Translates problems into practicalsolutions.

Client service skills –Consistentlyensures the team providesthe client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

Intellectual ability–Accuratelyand consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. 

Mathematical ability–Abilityto add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units ofmeasurement.

Computer skills–Comfortablyand confidently uses a computer and specializedsoftware.MicrosoftWord, Excel, Access, Outlook,etc.


Initiative–Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. 

Integrity–Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. 

Cooperativeness–Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. 

Flexibility–Is open to changing situations and opportunities and iswillingtoperform all tasks assigned.

Independence–Able and willing to perform tasks and duties without supervision. 

Tolerance for Stress / Resiliency–Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS

Ability to work at a computer for long periods oftime. 

Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the dutiesproficiently.

The noise level in the work environment is moderately high.

Requires sufficient ambulatory skills in order to perform duties while at hospital.

Position DescriptionPet Care Assistant.

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlledsubstances.


High School Diploma preferred.

Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

One yearrelated experience required with customer service preferred.

Apply now

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