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Manager Field Operations, Risk Management and Asset Protection

Job ID: BAN001E4 Location: 18101 SE 6th Way, Vancouver, Washington Job status: Full-time regular Apply now

Summary and Qualifications:

The primary purpose and function of the Manager Field Operations, Risk Management is to promote a culture of quality, safety, accountability and compliance through various activities.This position leads a team of field Regional Risk Managers operating in four distinct risk management areas including: Compliance, Safety, Asset Protection and Insurance Claims.

Manager Field Operations, Risk Management helps build and align the field teams and risk management partners towards unified practice strategy and is responsible for execution and outcomes against established priorities, goals and metrics.

Supports ongoing investigations and responds to significant events that occur in the Practice.

Essential Responsibilities and Tasks:

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Manage a team of field-based Regional Risk managers responsible for educating our Hospital and Field Leaders in loss awareness, regulatory compliance and occupational safety risks by creating a solid culture of safety, including a strong focus on distance leadership and building effective collaboration.
  • Develop, in partnership with Regulatory Compliance and Workers Compensation team leads, metrics on audit results working with key partners to develop strategies to mitigate risk to the Practice.
  • Identify risks and control weaknesses and recommend and develop policy and/or process improvements.
  • Develop, in partnership with SMEs, related communications and educational materials to improve hospital operation execution and minimize risk of loss, personal injury. Improve regulatory compliance via Practice Insider articles, hospital and field communications content, MyLearning modules, and field leadership presentations.
  • Recognize and counsel on areas of risk exposure due to existing systems, working with IT and other teams to eliminate or minimize risks.
  • Direct business leaders on the execution of risk and safety policies and processes. Apply the basic theory of behavioral sciences as well as change management, teambuilding, effective communication, coaching, feedback and facilitation.
  • Foster a strong partnership culture with field leadership and CTS teams to improve proactive loss and mitigate risk, safety and improve regulatory compliance, developing necessary system and process changes for adjusting behaviors related to all areas of risk.
  • Responsible for hospital location implementation of physical security, including strategies for utilization of security equipment, adherence to guidelines and protocols related to associate responsibilities.
  • Other job duties as assigned.

Special Working Conditions:

  • Ability to work at a computer for long periods of time. 
  • Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
  • The noise level in the work environment is normally moderate.
  • Environment where pets are present.

Experience, Education and/or Training:

  • Bachelor’s degree in Business, Finance or Criminal Justice is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • Wicklander & Zulawski Interview & Interrogation training certification is preferred.
  • A minimum of five years of relevant professional experience in loss prevention, regulatory compliance, risk management, multi-unit retail management or human resources are required.
  •  Experience managing field based remote teams is required.
  • A proven track record of taking ownership, managing conflicting priorities and driving results is required.
  • Experience working in cross functional teams and leading without authority is preferred.
  • Previous experience in the Veterinary field as a hospital leader or district manager is preferred.




Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

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