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Sr. Product Manager, Digital Client Experience

Job ID BAN00034 Location 18101 SE 6th Way, Vancouver, Washington Job Type Full-time regular
Job Purpose/Overview
Serve as product owner for a key digital platform, ensuring a superlative end-user experience that supports optimum delivery of veterinary care and client engagement.
Utilize design thinking, growth hacking, and client lifecycle insights to deliver continuous refinement of the product using agile methodologies. 
Key Responsibilities 
  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Establish and maintain strong cross-functional relationships to support identification of end-user pain points and development of client experiences that meet consumer and professional audience needs.
  • Manage roadmap and prioritization for digital product and ensure alignment with other products within digital ecosystem.
  • Ensure feature prioritization that supports rapid launch, test, refine cycles.  
  • Develop strategies, programs, tests and ongoing monitoring methods to support development and optimization of digital client experiences; leverage insight from client research, surveys and best practices to inform the processes.
  • Maintain familiarity with digital industry trends and digital user experience developments.
  • Provide leadership to a team of approximately seven highly skilled professionals (to include BA’s, Developers, SQA, Technical Lead), while not being a direct line manager.
  • Track project budgets. 
  • Other job duties as assigned.

Job Specifications/Qualifications
  • Bachelor's degree in business required, Master's preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • 10 years of experience in Digital Product Management required. 
  • Digital product and innovation management experience required. 
  • Data and customer analysis experience required.
  • Growth Hacking experience preferred.
  • Certified Agile Product Owner preferred.

Special Working Conditions
  • Ability to work at a computer for long periods of time.  
  • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
  • The noise level in the work environment is normally moderate.
  • Environment where pets are present.
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