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Talent Management Systems Administrator

Job ID: R-101836

Location(s): Remote

Job status: Full time Apply now

*This will be a remote role based out of the Banfield Pet Hospital Headquarters in Vancouver, WA.*

Summary and Qualifications:

Administration of Banfield's Talent Management System, partnering with IT, P&O systems, and Mars Veterinary Health (MVH) to ensure operational effectiveness while maintaining data accuracy.

Provide technical support and troubleshooting to end users.

Essential Responsibilities and Tasks:

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Ensure the most effective use of the current TMS and analyze system trends; contribute suggestions and recommendations for its improvement.
  • Track and incorporate knowledge of the business in technical decisions; adjust timelines to synchronize with seasonal trends, financial performance and Banfield's unique environment.
  • Manage Talent Management System (TMS) administering PDP/MDR forms, system changes, configurations, issues, upgrades, Mars and vendor relationships and business communications.
  • Meet with leadership and work teams to identify simple and efficient processes and procedures, and document them appropriately.
  • Gather, validate, articulate, and test functional requirements.
  • Manage small to medium-sized projects; contributing to large projects, breaking down processes and coordinating work with others while meeting goals and measuring results, utilizing an organized and thoughtful approach in scoping and delivering work, understanding dependencies on others, and completing projects on time.
  • Validate, analyze, review, and respond to support requests. Assess program and reporting needs, creating ad hoc reports when necessary.
  • Other job duties as assigned.

Special Working Conditions:

  • Ability to work at a computer for long periods of time. 
  • Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
  • The noise level in the work environment is normally moderate.
  • Environment where pets are present.

Experience, Education and/or Training:

  • Bachelor’s degree in Computer Science or Business Administration is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • Four years of experience in Talent or Learning Technologies are required.
  • Strong skill level and background in technical issue resolution, delivering world-class customer service and data analysis, are required.


Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

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