Client Service Coordinator - 000322
Job ID: R-166200Trinity, Florida
Job status: Full time Apply nowPassionate Customer Service Professional Needed. Must Love Pets.
Banfield Pet Hospital – Trinity Fl
Job Description:
Client Service Coordinator needed for Banfield Pet Hospital in Trinity Florida
SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator("CSC") drives the flow of clients and pets through the hospital, maximizes theproductivity of the veterinary medical team (in terms of numbers of clients and pets),ensures good communication with associates and clients, and coordinates the care ofclients and pets in a happy, welcoming, friendly and efficient manner, influencing clientsto return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
- · Live and exemplify the Five Principles of Mars, Inc. within self and team.
- · Actively recruit new clients by promoting hospital services and route the flow ofclients and pets to ensure superior client care and maximum productivity of theveterinary medical team.
- · Maximize the number of pets seen by the hospital team through aproductive and efficiently run hospital to support the needs of our wellness planclients.
- · Provide professional, efficient and exceptional service at all times. This includesencouraging hospital visits, welcoming clients and pets, ensuring that they arecomfortable in the hospital, and educating them about their pet's health.
- · Educate clients about Optimum Wellness Plans, preventative care, pet healthneeds and hospital services
- · Assist incoming clients by completing the required documentation, entering all petinformation and history in the computer, utilizing proper collars and tags foridentification, and ensuring prompt service.
- · Assist outgoing clients by providing all necessary instructions, information andinvoices, dispensing prescription items per the veterinarian's instructions, sellingretail products and scheduling future appointments.
- · Manage the finances by maintaining accurate balances and utilizing properopening and closing procedures.
- · Conduct administrative functions as necessary.
- · Other job duties as assigned.
SPECIAL WORKING CONDITIONS
- · Ability to work at a computer for long periods of time.
- · Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
- · Client needs and work volume may often require more than 40 hours per week tocomplete essential duties of this job. This position requires special hoursincluding working weekends and evenings.
- · Associate is routinely exposed to a variety of pets that may bite or scratch, and onoccasion, exposed to anesthesia, radiation, biological hazards andmedication/controlled substances.
EXPERIENCE, EDUCATION AND/OR TRAINING
- · High School Diploma or equivalent preferred.
- · Must be at least 18 years old to perform duties involving radiography (x-ray) andexposure to radioactive substances.
- · One year related experience required with customer service preferred.
- · Medical background (veterinary technician, human healthcare, pharmaceutical,etc.) with medical terminology training is preferred.
Start your Banfield Career as a Client Service Coordinator.Learn more about theimpact you can make as part of a Banfield hospital team and see how we support thewellness of our people and profession at https://jobs.banfield.com/
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