Confronting Conflict with Teams Virtual CE
Date: Thursday, July 27, 2023
Time: 9:00am - 10:30am PT
1.5 hours of race approved credits with Banfield's Virtual CE Session: Confronting Conflict with Your Team
About conflict
Conflict is something that, as much as we try, we cannot avoid because conflict comes up anytime your views differ from another's - and humans are opinionated beings. While most of us have strong reactions to conflict, including (but not limited to) fear; avoidance; and/or dread, conflict can also have positive impacts. It can allow for exploration of new and different ways of doing things resulting in better outcomes. When we think of the negatives of conflict it's because of the emotions that conflict evokes- often making situations feel explosive. By learning how to step up to conflict and confronting it head on by using the right approach, you can turn conflict into a positive for both you and your team.
This session will help you...
- Define the four models of handling conflict: competing, collaborating, avoiding, accommodating
- Understand how to identify the best mode for various situations to produce a positive experience
- Identify where you may or may not be flexing your approach to conflict in a current team situation to determine what approach would be best to get you a positive outcome
When we step up to conflict, instead of away from it, and take the right approach we can change our perception and, ultimately, end in a better place than we are today.