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Shift Lead

Job ID: R-107757

Annandale, Virginia

Job status: Full time Apply now
The ratio of time spent on leadership duties andparaprofessionalresponsibilities will vary depending on thehospital situation; theShift Leadmust use goodjudgmentin prioritizing their duties on any given day,ensuring hospital productivity. On average,the ratio is expected to be about20% leadership duties(primarilywhen the Practice Manager and/orChief of Staff are not present)and80%paraprofessionalduties.ParaprofessionalResponsibilities (approximately 80% of time):Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/orveterinary assistant/technician, which may include the following:Actively recruitnew clients by promoting hospital services.Manage routingthe flow of clients andpets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital teamthrough a productive and efficiently run hospitalto support the needs of our wellness plan clients.Provideprofessional, efficient and exceptional service at all times. This includes encouraging hospitalvisits, welcoming clients andpets, ensuring that they are comfortable in the hospital, educating themabout theirpet's health,performingor preparingprocedures that do not require veterinarianorveterinary technicianassistance, completing preparatory work for other procedures, and monitoringhospitalized or surgicalpetsas allowed in the state practice acts.Educate clients about Optimum Wellness Plans, preventative care,pet health needs and hospitalservices.Assist incoming clients by completing the required documentation, entering allpet information andhistory in the computer, utilizing proper collars and tags for identification, and ensuring promptservice.Assist outgoing clients by providing all necessary instructions, information and invoices, dispensingprescription items per the veterinarian's instructions, selling retail products and scheduling futureappointments.Manage the finances by maintaining accurate balances and utilizing proper opening and closingprocedures.Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the bestquality pet care and tomaximize the veterinarian's and veterinary technician’s productivity, andcommunicate with the other associates to maintain the flow of patients.Obtain relevant information and history from clients and maintain proper and complete medicalcharts.Ensurethe safety ofpets, clients and associates by utilizing safe restraining techniques, followingstandard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms andlabs.
Position DescriptionShift Lead-Job Description.docx2of4Last Revised: 8/19/2013JPAssist with surgery as applicable.Utilize technical skills to the fullest, within statepractice acts and as outlined in the NAVTA guidelinesfor veterinary assistant skills and duties.Conduct administrative functions as necessary.Leadership Responsibilities (approximately 20% of time):Assist Practice Manager in developing an efficient, productive hospital team that provides the highestquality care and service to the most pets and clients, following all Banfield protocols and practices,as wellasall local, state and federal laws,focusing the team to achieve practice priorities while building ourculture and brand.Support Practice Manager inhospital labor management which may include adjusting paraprofessionalteam’s schedules on a shift by shift basis.May assist Practice Manager in the selection, training, and day-to-day supervision ofthe paraprofessionalteam to ensure quality medical care, exceptional client service, associate engagementand maximumproductivity.Provide professional, efficient and exceptional client service (lead by example), ensuring all associates dothe same, to includeclienteducation about Optimum Wellness Plans, preventive care, pet health needs,hospital services, marketing campaigns, and other related information; effectively resolve client issues.Assist Practice Manager in creating an environment where a team can deliver quality, efficient andeffective veterinary care to pets.Foster an environment that engages associates, where associatesdo their best andfeel good about being amember of theteam.Provide effective communication between associates, clients, hospital leadership and Central TeamSupport.Ensureallhospitalassociates adhere to Banfield dress and grooming guidelines.Ensure all hospitalized pets are prepped and all equipment isready for surgery.Ensure cases are assigned to VA’s andthat theyare clear on their work responsibilities for the day.Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before orexternal referrals to providecontinuity of care, triage the treatment board.Assist Practice Manager in identifyingpotential “bottlenecks” and formulatingsolutions to removebarriersin medical operations that wouldimpedethe doctors in providing world class preventive careand client service.Confer with field leadership and assist with client resolution decisions, invoice adjustments and clientexperience exceptions.Train and mentor new paraprofessional associates.Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, andtimeliness of doctors seeing exam room patients.Address broken equipment issues and assist in inventory management.
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