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Shift Lead

Job ID: R-92891

Aventura, Florida

Job status: Full time Apply now
You must embrace and thrive on providing exceptional client and pet experiences
You must be comfortable working in an environment with loud noise and strong smells
You must be 18 years of age or older
You must have a minimum of two years of veterinary hospital experience
The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital
This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues
The right person for this job takes great enjoyment in: Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients
Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand
Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity
Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team
Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling
Ensuring compliance with all practice policies and procedures
Ensuring adherence to Banfield dress and grooming guidelines
Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal
Banfield offers all associates a generous benefits package including 401(k), paid time off and Optimum Wellness Plans ® for your pets
In addition, medical, vision and dental insurance is offered to associates based on eligibility
Apply now

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