The Client Care Associate’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.

Description - External

Essential Responsibilities and Tasks

· Live and exemplify the Five Principles of Mars, Inc. within self and team.

· Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.

· Recommend potential products or services by recognizing and analyzing client needs.

· Contribute to team effort by accomplishing related results (personal metrics).

· Manage high volume of incoming client requests via telephone, email, and web chat.

· Other job duties as assigned.