Client Service Coordinator
Job ID: R-201090Columbus, Ohio
Job status: Full time Apply now•
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families
•
Live and exemplify the Five Principles of Mars, Inc
•
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
•
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients
•
Provide professional, efficient and exceptional service at all times
•
This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
•
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
•
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
•
Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
•
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
•
Conduct administrative functions as necessary
•
Other job duties as assigned
•
Preventative care and OWPs
•
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service
•
Takes on additional responsibility when both big and small tasks need to be done
•
Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals
•
Exhibits honesty, discretion, and sound judgment
•
This position requires special hours including working weekends and evenings
No recently viewed jobs
No saved jobs
Our locations
We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.