Shift Lead – Job Summary

Primary Role (80% – Paraprofessional Duties):
Support daily veterinary operations by assisting with client services, pet care, and administrative tasks. Responsibilities include:

• Welcoming and educating clients.

• Preparing pets and records for exams or procedures.

• Assisting with surgeries and technical tasks within legal scope.

• Managing scheduling, client flow, and hospital cleanliness.

• Promoting wellness plans and hospital services.

• Handling financial transactions and documentation.

Leadership Role (20%):
Support the Practice Manager in leading the team and ensuring efficient hospital operations. Key duties:

• Guide and mentor staff to deliver high-quality care.

• Help manage daily staffing and workflow.

• Ensure clear communication among team members and with clients.

• Support training, problem-solving, and conflict resolution.

• Maintain hospital standards and address equipment or supply issues.

Core Values (Mars, Inc. Five Principles):

• Quality, Responsibility, Mutuality, Efficiency, Freedom

Required Skills and Traits:

• Strong leadership, communication, and multitasking skills.

• Organized, proactive, and client-focused.

• Technically competent with basic math and computer use.

• Adaptable, resilient, and collaborative.

Necessary Skills and Expectations:

• Assisting veterinarians during surgical procedures

• Performing venipunctures (cephalic, saphenous, jugular)

• IV catheter placement

• Preparing surgical instruments and equipment

• Monitoring anesthesia and vital signs during surgery

• Performing dental scaling

• Sterilizing surgical instruments and maintaining a sterile surgical environment

• Providing post-operative care to animals

• Handling and disposing of surgical waste properly

• Communicating effectively with veterinary team members and pet owners

• Following proper safety protocols and procedures during surgeries

Work Environment:

• Physically active role with exposure to pets, medical equipment, and occasional hazards.

• Requires flexibility to work weekends, evenings, and overtime as needed.

Qualifications:

• Associate degree or vet tech certification preferred.

• Minimum 2 years’ experience in veterinary or service industry; 6 months at Banfield preferred.

• Supervisory experience is a plus.

• You must be 18 years or older.

• You must beavailable to work weekend and evening shifts.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment wit out regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age,
genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.