Summary and Qualifications:

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Role Purpose

The Senior Director, Vendor Management Office works with all banners and functions globally. The role is responsible for the strategic relationship management of critical MVH outsourced vendors/partners, ensuring transformation, innovation as well as operational service (SLA / KPI / CX) commitments are met. The Senior Director, Vendor Management Office also ensures invoicing, rebates and penalties are applied and allocated, as well as collaborating with the Global Commercial, Legal and Digital & Technology teams on vendor or contract changes. Better vendor relationships benefit MVH financially, operationally and ensure supply chain resiliency and sustainability.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Develop MVH outsourced vendor management methodology, including vision, operating model, organization structure, roles and responsibilities, governance model, ways of working and value generation. Role model for “United in Care” culture, ensuring services are provided and improved globally.
• Work with multiple functional and banner leaders as well as project teams to design multi-year implementation and operational plans for critical outsourced services. Leads projects of significant complexity & scope across functions. As a member of the senior leadership team, responsible for multi-function alignment, risk identification and mitigation, investment and implementation program to meet MVH goals.
• Other job duties as assigned.

Special Working Conditions:

• Ability to work at a computer for long periods of time. 
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

Experience, Education and/or Training:

• Bachelor’s Degree is required, preferably in Supply Chain Management, Technology, Data Management, Operations, Business Administration, or related discipline.
• Change Management and Project Management training is preferred.
• 15+ years of related work experience is required.
• Experience working in a complex global environment.
• Successfully managed large, outsourced vendors: relationship building, contracting, transformation, innovation, operation and governance.
• Built networks and resiliently manages conflicts, focused on mutuality.
• Think strategically and breaks deliverable into realistic deliverables.
• Previous healthcare/veterinary experience is required.

Salary range: $169,371 - $254,057

What We Offer – The Good Stuff:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Competitive referral program – join our team, bring your friends, and get paid.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans® for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.