Chief of Staff
Job ID: R-175567
Chicago, Illinois
Regular
Overview
- Full time
- Location based sign-on bonus and relocation support
![Overview Image: A doctor with a black dog](https://tbcdn.talentbrew.com/company/138/v2_0/img/ajd/locum-vet-ajd-overview.jpg)
Overview
We believe hiring doctors with diverse perspectives, ideas, and cultures, permits us to deliver to the highest quality of preventive care for each pet and client. Our teams foster an effective veterinary support team by communicating medical standards, ethical practices, and your veterinary knowledge and experience. Each associate holds a responsibility to leverage evidence-based medicine and continue the pursuit of education to deliver quality patient care. Banfield's veterinarians apply their extraordinary passion, skills, and education, at every practice location. We support and depend on our veterinarians to use their expertise in a way that benefits pets, clients, hospital teams, and the communities we serve.
Success Profile
Check out the traits we’re looking for and see if you have the right mix.
- Adaptable
- Collaborative
- Helpful
- Problem-solver
- Quick-thinking
- Self-starter
Career path spotlight
Dr. Taneeka Bautista started as an SJP participant and has advanced her way to Director of Veterinary Quality!
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Student Job Program
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Veterinarian
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Chief of Staff
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Director of Veterinary Quality
There are many journeys you can choose to take with us - this is just one example! Read more about Dr. Bautista’s career journey here!
![Mary Guerra, DVM Medical Director](https://tbcdn.talentbrew.com/company/138/v2_0/img/quote-mary-gueraa.png)
“I love being in the hospitals, but my true passion is developing people. If there is anything I can do to help others fulfill their dreams, that's a privilege, and that's what the role of medical director lets me do.”
- Mary Guerra, DVM Medical Director
Benefits
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Health and Wellbeing Programs
To help find a healthy balance between work and personal life, Banfield provides associates and their family members with free access to My Health & Wellbeing Resources-- a resource to help make life's challenges easier to navigate. Medical, dental, vision and coverage for life insurance, short and long term disability are also offered to our associates.
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401(k) Retirement Plans
Banfield provides a 401(k) Retirement Savings Plan with competitive matching contributions for associates.
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Professional Development
Associate development is a critical factor in enabling our Practice to provide high-quality veterinary care. In addition to offering a variety of in-house training opportunities, Banfield provides a reimbursement allowance to doctors for attendance at outside continuing education (CE), including but not limited to educational courses, seminars, and conferences.
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Paid Time Off
For when it's time to get away to refresh, eligible associates accrue PTO based on their job, years of service and hours, coupled with holidays each calendar year. Disability plans are also available to support our associates.
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Giving Back to Communities
Banfield associates have unique opportunities to give back to the community and live our purpose: A BETTER WORLD FOR PETS. Opportunities include but not limited to: Banfield Pet Academy, Mars Volunteer Program, Preventative Care Clinics and more!
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Student Debt Relief
The Veterinary Student Debt Relief Program supports full-time doctors with a monthly student loan contribution, low- interest financing and a Student Programs payment to those qualifying, to help relieve the burden of student debt.
How we care. How we work.
We do it for the same reasons you do. To live our love for pets and pet owners. To continually create better models of treatment. That’s what brought us into our hospitals. Now, see how you can put it into practice with each and every visit, whether you’re interacting with pets or supporting our network of care.
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A Solid Foundation
We are here for you – to help make patients your primary focus. With innovative care models & the right resources in place, we can ensure ongoing training and coaching.
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Freedom to Deliver
This is more than a business, its about life. We are committed to supporting a healthy work/life balance with flexible scheduling & great benefits to enrich your career.
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Path to Lead
We want you to find your full potential. As a leader in pet health and wellness, we offer opportunities to do what you love best every day while growing in your career and honing leadership skills.
Responsibilities
Chief of Staff
Job ID: R-175567
Chicago, Illinois
Regular
Opening Statement
SUMMARY OF JOB PURPOSE AND FUNCTION
The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality(safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality(safe, effective, patient/client centered, timely, efficient and equitable care.
Description - External
ESSENTIAL RESPONSIBILITIES AND TASKS
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement and hospital performance.
- Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards while building associate veterinarian engagement.
- Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful in their role and deliver outstanding, high quality medical care that aligns with our six domains of quality and supports the business by delivering on hospital performance expectations.
- In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians in their hospitals.
- Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience.
- Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.
- Perform clinical skill and leadership competency development of associate and lead veterinarians to deliver high quality medical care and outstanding client service.
- In partnership with the Regional P&O Co-Pilot (POCP) and the DVQ, identify and develop future veterinary talent for leadership roles within the practice.
- Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations by implementing strategies to reduce turnover risk and provide consistent support at the hospital level. Support the engagement and retention of certified veterinary technicians (CVTs).
- Responsible for medical equipment inventory and functionality in assigned hospitals and manage requests for additional medical equipment in partnership with the DVQ and Regional Vice President of Veterinary Quality (VPVQ).
- Partner with the Practice Manager (PM) to manage medical equipment maintenance and calibration in accordance with practice and equipment supplier standards.
- Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e. regulatory boards, vendors, associations, and referral hospitals) to promote Banfield’s brand reputation.
- Ensure hospital operations meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety.
- Other job duties as assigned.
THE FIVE PRINCIPLES
- Quality – The consumer is our boss, quality is our work and value for money is our goal.
- Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency – We use resources to the full, waste nothing and do only what we can do best.
- Freedom – We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIES
Leadership
- Conflict Management
- Customer Focus
- Developing Direct Reports
- Directing Others
- Building Effective Teams
Functional
- Hiring and Staffing
- Communication Skills
- Managing and Measuring work
- Peer Relationships
- Drive for Results
CAPABILITIES AND EXPERIENCE (CAN DO)
- Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
- Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.
- Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning.
- Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
- Computer skills - Comfortably and confidently uses a computer and specialized software.
ATTITUDES (WILL DO)
- Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.
- Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
- Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others.
- Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
- Independence – Able and willing to perform tasks and duties without supervision.
- Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
- The noise level in the work environment is moderately high.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
- Requires sufficient ambulatory skills in order to perform duties while at hospital.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
- Some travel required, to assist other area hospitals as well as for vendor visits and associate education.
- Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control.
EXPERIENCE, EDUCATION AND/OR TRAINING
- Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
- Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
- 3 years experience in small animal medicine and surgery practice.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
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